Return and Exchange Policy

Woo strictly follow sanitation protocol to ensure the safety of our customers. Every item has undergone strict quality control in order to meet the high standards of our customers. We wish to limit returns as the items are considered sold upon dispatch.  

Wrong or Damaged Items 

For wrong or damaged items please report to us within 48 hours so we can assist you accordingly. Send your concern and/or report to

Change of Size

We accept change of size for same style items. The buyer will shoulder the shipping fee for return and exchange. 

Return Instructions

Upon receipt of items, you are given three (3) days to report your concern and ship back the items for full refund. Returned items within this timeline will be given store credit.  

All returns must include photos of concern, product details and tracking number. We will provide you with return label via e-mail for orders that were fulfilled incorrectly.